We are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with Indian healthcare regulations and digital privacy standards.
1. Information We Collect
We collect information to provide high-quality interventional pain management and a seamless patient experience. This includes:
- Personal Identity: Name, age, gender, and contact details (phone number, email, address).
- Medical History: Past diagnoses, imaging reports (MRI/X-ray), current medications, and treatment history.
- Digital Data: IP addresses and cookies (via our website) to improve your browsing experience.
2. How We Use Your Information
Your data is used strictly for clinical and administrative purposes:
- To schedule appointments and send reminders via SMS or WhatsApp.
- To create personalized treatment plans for conditions like Back Pain, Sciatica, or PRP Therapy.
- To maintain accurate medical records as required by the National Medical Commission (NMC) guidelines.
- To process billing and insurance claims (where applicable).
3. Data Confidentiality & Sharing
We do not sell or rent your personal information to third parties. Your data is only shared under the following circumstances:
- Referrals: With your consent, we may share medical notes with other specialists or physiotherapists involved in your care.
- Legal Requirements: When required by law or government authorities in accordance with Indian data protection acts.
- Emergency: In life-threatening situations where sharing information is critical to your immediate safety.
4. Security of Medical Records
We implement industry-standard security measures to protect your digital and physical records. Our website is secured with SSL encryption, and our internal patient management systems are password-protected and accessible only by authorized clinical staff.
5. Cookies and Third-Party Links
Our website may use cookies to analyze traffic and improve site performance. We may also provide links to external resources (e.g., educational videos or health portals); please note that we are not responsible for the privacy practices of those external sites.
6. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this page occasionally.
7. Contact Us
If you have any questions regarding your privacy or wish to exercise your data rights, please contact us at:
Email: painfree@drichchamuku.com Phone: [Your Phone Number]